Delivery Information

Delivery Speed

• Order before 2pm and your completed order will be despatched the same day (excluding weekends and bank holidays). 

• Spend over £60 and get FREE SHIPPING (by 1st Class Royal Mail).

• UK goods sent by Royal Mail first class post will usually take 1 to 2 working days to arrive.  If you're in a hurry, you can choose Special Delivery to have the item guaranteed to arrive the next working day.  To have your item arrive the following working day you must choose special delivery at the basket stage and place your order before 2pm.  99% of the UK is covered by this guarantee.  Goods travelling to the remaining 1% (the channel islands etc) may take 2 working days to arrive. 

• We also offer an economy service for non-urgent items.  Delivery takes around 3 to 5 working days via our economy service.

• You can choose your delivery preferences at the 'Shopping Basket' stage.

 

Delivery to the Gift-Recipient's House

• When completing checkout simply enter the recipient's address in the ‘delivery address' section and we will deliver the item directly to them.  You can order our gift-wrapping service on most items. If you don't order gift-wrapping we will still ensure all products are packaged attractively and that the package contributes to the gift-experience from the moment it's delivered. Obviously, no invoice will be attached.  You will be given the opportunity during checkout to write a message that we will print onto a gift card or you can order one of our premium greeting cards. 

Postage Costs

• We use weight-based shipping to calculate the actual price (to the penny) of posting your item(s) with Royal Mail.  This ensures that our postage costs are completely fair.  1st class postage starts at just £1.28!

• Spend over £60 and get FREE SHIPPING (by 1st Class Royal Mail).

Destination Countries

• Some of our heavier items can only be delivered within the UK.  All other products we deliver to the whole of the UK, all European countries and the following destinations outside the EU: Australia, Canada, Hong Kong, Japan, New Zealand, USA and South Africa.  There are a significant amount of variables that affect international postage. Please be aware that any delivery times for international shipping that are listed on our website are estimations only and we cannot guarantee how long it will take our new baby gifts to arrive by Airmail. If delivery is for outside the EU, there is a chance that some products may require a fee to be paid to clear customs. Customs fees are calculated at the destination country. The recipient will be liable for those fees. However in our experience, there have been an extremely small amount of our shipments that have incurred a customs fee at the destination and on the rare occasions when a fee was levied this was due to the unusually high retail value of the contents. If you are ordering from outside the EU and want to know more about potential customs charges, you may want to check with your local customs office prior to ordering or search online. During the checkout stage of our website, you will be able to choose the delivery country and our system will calculate the shipping costs automatically. To facilitate the customs procedure we attach a commercial invoice as well as a customs declaration (CN22) to the front of the package. This greatly speeds up the passage of the item through customs.  Please note, packages sent internationally are not trackable. 

• We can tell you that our personalised lullaby gifts are exempt from customs charges and are inexpensive to post internationally.  Click here to order one.