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FAQ

How quickly will the order be delivered?

Order before 2pm and your completed order will be dispatched the same day (excluding weekends and bank holidays).  Spend over £60 and get FREE SHIPPING (by 1st Class Royal Mail). Click the 'delivery' tab for more information.

How does your gift-wrapping service work?

The products suitable for gift wrapping will display the gift wrap icon-

If you click this icon on any product page you will be able to add our gift wrapping service for £3.99 which will cover your entire order!  We can even personalise the gift wrap at no extra cost.  Please note, most of our gift baskets & sets do not have a gift-wrap option because they already come beautifully finished with gift-tag and hand-tied raffia/ribbon included in the price. 

Can I get the order sent directly to the gift-recipient's house?

Yes. When completing checkout simply enter the recipient's address in the ‘delivery address' section and we won't include an invoice.  Take advantage of our gift-wrapping service for maximum effect.  If you don't choose to go for the gift-wrap option, there is the opportunity during checkout to write a message that we will print onto a gift card and include with the order. 

Does someone need to be in when my order arrives?

Depending on the arrangement you have with your local posty, if you're not in for delivery & the package is too big for the letterbox, it might be left with a neighbour, placed in a secure location or taken back to the local depot/post office.   

I'm not very good with computers, how do I order?

We've tried to make the online buying experience as simple as possible but if you're having any trouble whatsoever, why not just give us a quick telephone call?  We'll answer any questions you have and we can take card payment securely over the phone.  Call 01904 299627 (9am-5pm  Monday-Thursday).

How secure is your website for processing credit card payments?

Our shopping cart is integrated with Barclays EPDQ. This is a premium service from the trusted global name. By using this service we can offer industry-leading security and fraud prevention systems.

Which countries do you deliver to?

We only deliver gift baskets within the UK.  All other products we deliver to the whole of the UK, all European countries and the following destinations outside the EU: Australia, Canada, Hong Kong, Japan, New Zealand, USA and South Africa.  Because of the high number of variables involved in posting overseas, we make no guarantees or estimates about how long it will take for your gift to arrive by Airmail.  Outside the EU, some products may be liable to customs charges.  These are applied once the package reaches its destination country.  Additional charges for customs clearance must be paid for by the recipient.  We have no control over these charges and we cannot make any estimates as to what they may be.  Customs policies differ drastically from country to country and are revised frequently.  If you are ordering from outside the EU, you may want to check with your local customs office prior to ordering.  We can tell you that our personalised lullaby gifts are exempt from customs charges and are inexpensive to post internationally.  Click here to order one.

At the checkout stage you will be able to choose your location and our system will calculate the shipping costs automatically. If you are ordering outside of Europe, we advise you to have the item sent to your personal address (instead of the gift recipients'). This is because some countries, such as the USA, have very tight customs controls and to facilitate the customs procedure we attach an invoice to the front of the package. This describes what the item is and displays the retail value. This doesn't look particularly attractive but it saves time.