Delivery Charges

  • FREE 1st Class UK shipping on orders over £45
  • £3.95 per item for orders less than £45

If you spend over £45 you automatically get FREE FIRST CLASS SHIPPING. For orders under £45 the postage charge is £3.95 per item. Unfortunately we can only ship within the UK.

Shipping Times

The majority of products we sell will be delivered in 3-5 working days, by Royal Mail. This allows time for personalisation. For non-personalised products, the item will be dispatched the next working day for orders placed before 2pm. If you have any queries about delivery timeframes, or if you need an urgent delivery, please contact us there may be a special delivery service we can arrange.

Delivery Address

Please ensure that the delivery address you specify at the time of checkout is accurate and up to date. We cannot be held responsible for any losses that occur due to the delivery address being incorrect.

Delivery to the Gift-Recipient’s House

When completing checkout, simply enter the recipient’s address in the ‘delivery address’ section and we will deliver the item directly to them. You will be given the opportunity to write a message that we will print onto a free gift card and include with the gift. Obviously, no invoice will be attached.

Multiple Personalised Orders

As we source a number of our personalised and engraved baby gifts from several independent third parties, it is quite possible that some multiple orders of two or more gifts may be sent from different suppliers, on different days, thus resulting in the recipient getting a number of parcels and not just one. If you want to know if multiple personalised gifts you are thinking about buying can be delivered together, just drop me an email.

Returns and Exchanges

If you are not happy with any of our non personalised gifts, you can return or exchange them, within 7 days of receipt of your item.
Personalised or engraved gifts can only be returned if they are faulty, damaged, broken or not as described. Should you have any queries with your gifts, just get in touch

Tracking Parcels

After checkout you will be emailed with a link that will direct you to your Lullaby Babies account page. From your account you will be able to check on the status of your order and, if you selected a tracked delivery service during checkout, you will be able to track it as well.